Is there still Rule of Law in Gibraltar?                          Is there corruption in the local police?

             Are employees' Human Rights protected?                          Is there a mafia in Gibraltar?

                        How corrupt are the Courts in Gibraltar?                                        Is Entain a bad employer?

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Previous page | Witness Statement Bart Van Thienen Page 109 | Next page

Do you need additional training?
BV Bart no apart from Poker training. I’m happy to do the poker training on a day off – very eager to do poker training. It pains me not to be able to do it – It’s difficult for me, don’t want to leave EN chats
SM I will take care of it and you will be informed
BV about ownership – case comes from risk, I can send it back – If I see there is an issue that a user is asked for his docs he might not like that – I take the ownership – I try to see it from a different angle – I had to ask Gert – Explain why he did that, personally what do you think – I want that contact best CX is to see what’s best solution- I lost a contact to make sure
SM You didn’t lose. You know it’s a valuable customer. Risk knows it – why do we ask people for more information – we have security checks that need to be done – if they registered they need to comply – If risk ask for an info, it’s because we need it
BV 100% agreed
SM What I want from you is to be collaborative –
BV You didn’t use the word collaborative before
But if I see something that is incomplete or wrong it’s part of my job to improve
SM I agree but if I have done the investigation and tell you it should be like this and you 2nd guess – Most appropriate – Of course if it’s wrong I’ll take full responsibility
VIP week-end bronze players should not be escalated
BV VIP list
SM Why did you put them in the list? Info from 19.01
BV Have not seen it
SM that’s fine
BV You will never see them again but in general 3 people my colleagues could have told me I shouldn’t do it.
SM Last point is professionalism
BV well that the 1st time
SM We all need to work
BV I told you at the 1st point that you told me and I didn’t do it again
I’m very interested to look elsewhere in the company, maybe this week, next week, 6 months I won’t take the 1st thing that comes – I would hope to get an environment where I can be happy
We have 2 jobs going to VIP soon it can be an improvement –


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