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normally never ever have, I could not fully concentrate anymore on what I was supposed to do but held out till my shift was over. Working conditions like this unfortunately are not beneficial for the quality of my work.
To set the record straight, I wish to add here that I personally and all other more mature persons in the team all agree that Susana as a team leader has done a great job to try to settle this situation respectfully and keeping everyone's position in mind. As a team leader she has been acting where it should and been lenient were necessary. That this situation is getting entirely out of hand is definitely not Susana's doing or responsibility.
What the real problem is, that's for the management to decide. What I can say for myself is that I'm happy to work with everyone in the team and forgive and forget. But it is also clear that this situation should not be allowed to get worse by the day as this has become insupportable for me and other team members are suffering too. I have to add that my fear is growing that my days in the company are counted.
On Monday Yousri and me are both again in the same shift, for your information. I'm not looking forward to that.
Thank you for reading this and kind regards,
Bart Van Thienen


50. On 2nd August 2017 I sent another email to Susana Martin and Samira Mouhayar about further bullying. My report covered the last three days: "He makes his presence well known though by having loud conversations over my head with the French team" ... "Although the focus of attention is now temporarily on undermining the team leader's position, the tension in the group is still very high" ... "But not Yousri Amrani, in front of Leanne Dyer he began to accuse me of bad customer service for not escalating it via CSM in a very unpleasant and denigrating tone and loud voice. Leanne Dyer went through the case and entirely agreed with my way of handling the case. This made Yousri even more angry and he showed Leanne five Word documents in a folder and pointing at them he said: "I'm building a file about Bart's mistakes to use it in the right moment, as I do for other people." This caused me to feel even more alarmed, distressed, humiliated and intimidated than I already was. I started to become very desperate as I had no control over the situation and I was entirely unused to that. Even after fifteen years as a tour guide in Spain and Gibraltar with exigent and demanding customers I had not been affected. I was able to live with criticism, for instance as an environmental activist in Gibraltar I clashed with the

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