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wrong but that Yousri's behaviour towards me was definitely over the top, uncalled for and unnecessary." ... "The result of all this is that after one hour on the job I got a terrible headache that I normally never ever have" ... "What I can say for myself is that I'm happy to work with everyone in the team and forgive and forget. But it is also clear that this situation should not be allowed to get worse by the day as this has become insupportable for me and other team members are suffering too. I have to add that my fear is growing that my days in the company are counted." By now I was seriously alarmed, distressed, humiliated and intimidated. By now I had come to the conclusion that Susana Martin was not able to stop the bullying so I decided to take it one step further and copy in Samira Mouhayar, the department manager. I also pointed out in this email that I had politely confronted Yousri Amrani face to face about his behaviour and that his behaviour was entirely unreasonable.

49. The email I sent to Susana Martin and Samira Mouhayar:
Hi Susana, CC Samira,
I write this e-mail from home as it was way too busy at work to do it from there. The only break I had was for a quick meal. Dennis told me that this morning there were 54 e-mails in our mailboxes and lots more came in plus chats and phone calls. All were dealt with by the way and the mailboxes were empty when my shift ended.
I started at noon, was there earlier for a late breakfast and well in time at my desk to start work. I had a friendly chat with Dennis, relaxed atmosphere until Yousri arrived five minutes late and in a very foul mood. As soon as he was settled in he started to attack me and the first hour he didn't stop shouting at me, the now usual accusations that I try to make him look bad etc. It became worse when I had a user on the phone who said he didn't get his sign up bonus. I couldn't pinpoint the bonus immediately and the user offered to send a screenshot what I accepted. Yousri overheard me and went entirely mad, shouting and screaming that we had instructions from a high ranking director to keep everything down to one e-mail. We had this issue with bonus identification before, remember when the trainers were asked advice, and the conclusion was that a screenshot or a link to the bonus advert page had to be asked to identify it correctly. Yousri then said he would send an e-mail to Samira to complain about my bad way of work, not following procedures etc.
After a happy start of the day, the next three hours in our team passed in a deadly silence.


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