Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
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part, would be done/rescheduled for Friday. When I arrived at my desk I met with Samira and team member Jose Luis who came in on his day off to help. Seeing this, Samira sent me back to the Poker training after thanking me for my flexibility and understanding priorities. Nothing of this is reflected in your evaluation. On Friday exactly the same happened: several people called in sick, no one present to deal with DU/BE customer’s queries and this time Jose Luis wasn’t there. As such I was called out of the Poker training again to work at my desk, WHAT I DID AGAIN for the second time in 2 days out of 4 days of training. If that doesn’t show flexibility and respect for a management decision, then I don’t know anymore what else I should have done to show flexibility and respect. I have made clear though to Samira, immediately at my arrival at my desk, that I feared that taking me out of the training at that point would make it impossible for me to answer Poker queries. Samira answered to me that my training would be completed later by having an experienced Poker CS employee sit with me for a day to do some practice work that would finish my training and prepare me to answer user queries. I agreed with that solution. AND I STARTED WORKING immediately, showing flexibility and understanding for the management decision. This is not reflected in your evaluation, actually the entire opposite of this is written in the evaluation. I don’t understand why. Until today the promised follow up of the training has not materialised and although I have tried to answer some Poker queries, I found myself incapable of doing so. I might add to this that I am well known to constantly take on the more complicated queries that need a lot of study work as I actually enjoy doing that. So if I say that I can’t solve Poker queries that simply means that I can’t solve them because I missed the practice part of the Poker training. During the Poker training I learned how to play Poker (what I already knew anyway) and I learned about the existence of tools with Poker data. But I missed the part of the training where you connect a user’s query to the data stored in the tools that will give you the answer/solution to the initial question and lead to customer satisfaction. I find it terribly demotivating that today I got AGAIN a reminder e-mail with a Poker exercise for which I have already three (3) times stated that I am not able to answer or solve for LACK OF KNOWLEDGE and lack of TIME. Add to this the disappointing quality report for January about which I have explained at length why I feel that my work environment is being made unpleasant and also not allowing me to do my job properly, I repeat that I find that evaluation unfair although I accept the result. On top of that please note the much higher work pressure (e.g. high |
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