Is there still Rule of Law in Gibraltar?                          Is there corruption in the local police?

             Are employees' Human Rights protected?                          Is there a mafia in Gibraltar?

                        How corrupt are the Courts in Gibraltar?                                        Is Entain a bad employer?

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Previous page | Witness Statement Bart Van Thienen Page 33 | Next page

Twice Yousri left for a break without telling me or Dennis and during those fifteen minutes all of a sudden the nice atmosphere was back and Dennis asked my advice for a few cases, we had a few laughs and had a few chats as normal people do. I shortly discussed with him what was happening and Dennis said that he didn't want to say who was right or wrong but that Yousri's behaviour towards me was definitely over the top, uncalled for and unnecessary.
After about three hours Yousri then calmed down but regularly said in a loud voice (so I would hear it): "another mistake, another e-mail I have to send to Susana". When I asked him politely what the e-mails were all about, he said it was about all the mistakes I was making and that he sent them directly to you because it was impossible to talk to me anyway. And so on, and so one, hour after hour. What I don't understand is that I haven't stopped working for a minute but he had all the time of the world to investigate every case with my name in it.
When finally Dennis left at five pm he became more quiet, clearly because his intended audience had gone. So when I noticed he wasn't doing anything I politely asked him what the actual situation was about, that I was open to listen and see if we, from man to man, could work it out. He started his whole litany again of how superior I felt myself, never asking advice to them but when I asked advice I always went to other teams to double check, making him look like a fool etc. So I asked him how many times that had happened. His answer was "three or four times". So I asked him: "So all this trouble is about three or four times in two months and a half, that makes one such incident every two weeks, and that is what all this fuss is about?" He had no answer to that and he started his whole litany from zero again. At that time I thanked him politely for the chat and continued with my work.
The only case I saw he was working on to find a complaint to send to you was "bb_VanlaeckeNiels", the one on the phone who sent the screenshot of his sign up bonus. I found out he has multiple accounts and one of them was closed for fraud. The Moss manual is very clear: send standard text "No bonus – no link clicked". He put a note in there (for all to see) that I had wrongly escalated the case and that the user should have gotten the Joker promotion, so he didn't find the multiple accounts or just tried to make me look bad for the team. By the way: I know that I make mistakes and I am happy for people pointing that out to me as it makes me more experienced and better in my job.
I left the job five minutes late as I still was on chat. Yousri left without a greeting.
The result of all this is that after one hour on the job I got a terrible headache that I


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