Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
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not going to happen. 72. In the build up to the Christmas period the Advent Calendar promotion was launched. Users had to opt-in every day via the website or mobile phone app with the chance to win something. Every day there were other prizes and other Terms and Conditions you needed to satisfy to qualify for a prize draw. There was no guarantee you would win a prize though as it was a draw. This promotion ran over several weeks and it became a source of frustration for customers who thought they had qualified for the draw of the day, or forgot to opt-in, or the opt-in did not work, or thought they had won a prize but could not find it, etc. This led to a constant stream of customer service calls, emails and chats. We had then to contact the marketing department to check if the customer had opted-in, qualified and won something or not in the draw. Getting an answer could take hours, which frustrated the customers even more. With my programming background I had by then figured out that the marketing department must have had a database in which all these customer promotion data were collected so I started asking around via Skype chat about this. It turned out that this promotion was run by Thomas Landheer from the London office, although he was mostly in The Netherlands, together with a few guys in the India office. I asked them if we could get access to their Advent Calendar promotion database to be able to answer customer queries immediately without having to contact them. Thomas Landheer organised a video chat with me showing on his screen how this database worked and I wrote a manual for it for my colleagues. We had to go to an internet address and log in to get access to the database, then we had to find a customer number based on the customer user name in another software. We had to download an Excel file to see if the customer had opted-in, etc., a complex set of things to do and check. I made the manual as user friendly as possible with screenshots. To puzzle it all together you had to open six different screens which complicated matters but at least we were now able to give a customer an answer within minutes. My team leader Susana Martin was so impressed with my proactive investigation work and manual that she forwarded it to all customer service agents in the office. The public praise I received made the Camp Two guys very unhappy. And so the bullying continued. 73. In February 2018 the UK Gambling Commission gave the GVC subsidiary |
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