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59. The email sent by Yousri Amrani to the Dutch/Flemish team and Leanne Dyer:
Hi Susanna,
We would like to ask a meeting regarding the working atmosphere.
The reason why I put Leanne in this communication is because she already knows about all of this. “Not from my side”.
Thnx nd kr,
Yousri Amrani


60. My reply on Yousri Amrani's email to Susana Martin, Leanne Dyer and Samira Mouhayar:
Hi Susanna,
Yousri sent you the e-mail below today to ask for a team meeting as he and Jose Luis started again with their campaign to bully me. Leanne was present when it happened, a lot of shouting and screaming and accusing me of being a cause of trouble and bad athmosphere in the team. Last week Sabir did the same but I could prove twice his claims were wrong.
The discussion went about user “bz_gerritvbeek” who came on chat last Friday about missing Predictions. Jose Luis had told the user in an earlier chat that he shouldn’t use his free Prediction anymore to get Predictions from his bets so the user was angry that his predictions weren’t credited, this is the relevant part of the chat:
[20:17:00] gerritvbeek: maar eerder moest ik de freepredictions gebruiken als opt in
[20:17:05] gerritvbeek: dat is nu nietmeer nodig?
[20:17:25] Jose Luis: nee dat is niet nodig
I discussed this situation with Leanne and she escalated via Outlook and got confirmation that as a matter of good will and because a team member had advised the user wrongly the user would get his Predictions. Another happy customer who earlier wrote in his chat with me that he had screenshots and mentioned Jose Luis’ promise and threatened to give the company bad ratings on websites etc. You can check my chat and will see that the only mention I made about the situation was that there must have been some misunderstanding. Problem solved, I thought.
It was not to the liking of Jose Luis though as he started shouting at me, and Yousri joined him (in front of Leanne), that I had done everything possible to make him look like the biggest piece of shit in the world for that customer. If you go through the chats you will see


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