Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
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complained about that on several occasions and said that Susana Martin was not doing her job adequately. 26. An issue that was discussed in the team a few times was that bwin was officially asked to stop offering their online products in The Netherlands since 2014. Apparently the Dutch legal framework did not allow for operators based abroad to offer their products in the Netherlands via the internet. This was brought up at a certain moment by the Camp Two guys but we were told that legally everything was fine and we did not risk any legal problems. Targeting Dutch customers in The Netherlands continued in Dutch, their own language. There was even a CRM guy, Thomas Landheer, who worked from the Netherlands to gain new customers and we had to work a lot with him on promotions follow up, etc. When I had worked there for several months, we all of a sudden had to stop doing customer service in Dutch for people from The Netherlands for legal reasons. No further explanations were ever given to us. GVC/bwin kept targeting customers in The Netherlands with promotions though, never was any customer refused because he resided in The Netherlands. As Dutch/Flemish team we continued dealing with Belgians in Dutch but had now to deal with the Dutch in English, what was a bit comical. This was very confusing for most members of the team but I did not mind as I had the best English knowledge in the team. A few months later the support for customers from The Netherlands was transferred to the English team but they had had no training or information in the specific promotions for the Dutch so they kept asking us questions about it. The Dutch/Flemish team then all of a sudden also got the overflow of the English team when it was very busy so quite often we had to deal with the Dutch customers again. As I speak and write English fluently I did not have an issue with this situation but other team members struggled and mistakes were made. There was a general complaint in the team that Susana Martin did nothing at all to sort this problem out. On most days I volunteered to take care of the English language requests as my proficiency of the language was proven. 27. A constant reoccurence during the first months that I worked at GVC was that the bullies from the Camp Two group kept telling everyone that they were going to leave the company as soon as possible and that they were actively looking for other work elsewhere |
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