Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 82 | Next page
|
High value VIP customers like this one always had a VIP account manager whose role was to personally follow these customers up on a very close personal level. This included one on one phone calls with these people, WhatsApp messaging to their personal mobile phone numbers, extra possibilities to give bonuses and rewards, meet them face to face at top sports events or promotional activities, etc. The VIP account managers knew their customers very well on a personal level, much better than we at customer service could ever do. It was therefore very normal in my job to consult with the VIP account managers to make sure no silly mistakes were made that could upset such high value customers. The easiest way was to contact the VIP account managers via Skype chat. These chats were registered and saved so it was also a good way to cover yourself in case something went wrong and you could prove that you had followed a VIP account managers instructions. 139. In this particular high value VIP case there was an important contradiction in the information provided by the different softwares. The contradiction was in the “Responsible Gaming” status field. This field was extremely important for legal reasons as customers with a “red” status meant they were excluded from depositing money as they had clearly communicated that they had a gambling addiction problem. Depending on the country the legally required time of exclusion could be six months up to several years. Failure to deal appropriately with such gambling addiction exclusion requests could lead to multi-million pound fines for the company by the relevant Regulator so it was of utmost importance to always check this “Responsible Gambling” or “RG” status. The information contradiction in this case was that the RG status was red” (meaning exclusion) in the customer general data software but “green” in the other software called Preport. I had never before seen such contradictory information for the RG status and I found it very weird and potentially dangerous so I decided to be extra cautious. The last thing I needed with my already diminished self-esteem and self-confidence was Susana Martin and the Camp Two guys to go around telling everyone I had thoroughly mishandled a case with a high value VIP customer. 140. “RG red” customers are not allowed to deposit money on their gambling or gaming accounts, they cannot be sent any publicity and bonus offers, etc. Therefore I thought: |
Previous page | Witness Statement Bart Van Thienen Page 82 | Next page
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206
"Except with his own consent, no person shall be hindered in the enjoyment of his freedom of expression, that is to say, freedom to hold opinions and to receive and impart ideas and information without interference."