Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 83 | Next page
|
“how can this person be asked for ID verification but he’s RG red?” This was not logical, apart from the conflicting RG status in the different softwares. I decided to ask the customer's VIP account manager Gert Merlen to have a look into this and make a decision about how to best deal with this case. Gert Merlen decided he would take it up personally with the customer but later changed his mind and sent the ID verification request back to customer service. Susana Martin picked this up and in a derogatory tone accused me of not having dealt appropriately with this issue and did she not even want to listen to my explanation. She obviously had not even checked the RG status for this customer, just pulled it out of its context to create another fight with me. Later it turned out that the conflicting RG status was a bug in the systems that only affected a very small number of customer accounts. 141. Around this time too there was a rumour going around in the team that there were two new job openings for the VIP team for Dutch/Flemish. Jose Luis Aznar had told someone (I don't remember who it was) that he had applied for the role and that someone else in the team had applied too, but he could not give a name. As we were already under-staffed (four people of which Jalila Kessissa was still in training instead of the normal eight when I started) and Hamid Ringelberg was in his last few weeks, that would reduce the team to two people only and it would become impossible to provide the service from 8h00-24h00 on seven days a week as we had always done. This was no secret and everyone was talking about it. It worried me as it would further complicate holiday requests. When I asked Susana Martin about this, she flipped out immediately and accused me of always assuming things without foundation and that by doing that I was creating problems. Her reaction was over the top and entirely unreasonable. A few days later it was announced that Jose Luis Aznar would join the VIP team and a few weeks later Kieran Vandenhoeck announced that he got a job in the VIP team too. I got the feeling that day that Susana Martin had lost it and lived in a state of denial that her team had collapsed entirely. It was another example of how things were taken out of context and blown out of proportion by Susana Martin to convert something totally unimportant into a fight or an unfounded accusation into an argument that left me alarmed and distressed. 142. On 4th March 2018 Susana Martin sent me an email with the Performance Card |
Previous page | Witness Statement Bart Van Thienen Page 83 | Next page
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206
"Except with his own consent, no person shall be hindered in the enjoyment of his freedom of expression, that is to say, freedom to hold opinions and to receive and impart ideas and information without interference."