Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 81 | Next page
|
to cause me trouble, alarm, distress and humiliation. This time I felt especially humiliated as it happened in front of Jose Luis Aznar who sat there grinning at me and enjoying my ordeal. 137. Shortly after this incident Susana Martin decided to do away with the Daily Workload email and from then on she would make one herself on a weekly basis. This showed again how irrelevant the daily workload email had become and that Susana Martin was just looking for whatever reason to start a fight or an argument with me. This workload was important for the other language teams with twenty members each so they could set up a rotation scheme in which their team members did one hour of phone calls, one hour of chats and one hour of email and that role rotated during the day. In the Dutch/Flemish team we had to do phone, chat and emails all at the same time because we were sitting alone as the team was heavily under-staffed. Susana Martin never seemed to understand that our team had different needs because of that and although almost everyone in the team had brought the workload issue up with her. She seemed to be stuck in her old routine and unable to make decisions. The same can be said for Samira Mouhayar, forever hiding in her glass wall office and seemingly not interested at all in the problems occurring around her. 138. Susana Martin's lack of knowledge of the softwares, products, promotions and procedures was a constant source of frustration in the Dutch/Flemish team and was also widely known amongst the other customer service language teams. To that has to be added that not all the softwares worked 100% as they should and that could lead to confusing and contradicting information. Around this time I came across a request from the Risk Department for a VIP customer who regularly deposited 10,000 euro. The Risk Department had some doubts apparently that this customer's account might not be used by the customer himself or that some of the deposits were somehow suspicious. We were never told the reason for such requests by Risk. For whatever reason the Risk Department wanted the Dutch/Flemish customer service team to contact that very high value customer to send us identification documents to prove that he indeed was who he pretended to be. This was actually quite a common request and had to do with the legal requirements from the Regulator for KYC, “Know Your Customer” to prevent fraud, money laundering, etc. |
Previous page | Witness Statement Bart Van Thienen Page 81 | Next page
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206
"Except with his own consent, no person shall be hindered in the enjoyment of his freedom of expression, that is to say, freedom to hold opinions and to receive and impart ideas and information without interference."