Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
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the other manager Stefan Kalcher off to accept me for the Business Analyst role. The whole situation further undermined my already diminished self-confidence and self-esteem. 123. Danielle Wood's reply via email: Thanks for the update. As you know we are reviewing the current situation. In the interim, you should raise these concerns to Susana in the first instance for her to be able to address any unacceptable behaviour/practices. Danielle Wood 124. Around this time the customer service management had decided that when a new chat or phone call came in, the computer system would automatically and immediately accept it and force it on the available customer service agent. In the old set up you had about 10 seconds time to manually accept the chat or call which was very helpful to for instance give you the time to save your work on an email reply. That chat/call windows now opened automatically was an extra complication for an under-staffed team like my team. It was quite fine for the other, bigger, language teams where people were on exclusive chat or exclusive call duty. Another new idea was to also open the customer data screen for the customer on chat or call and another chat/call registration screen automatically. So when you were working on an email reply you had screens open for the three different softwares, a customer data screen and probably one or two other screens with Excel files or promotion specific information. For each chat three extra screens would open without the opportunity to first save your unfinished work on the email. As the Dutch/Flemish team had the overflow of the English team it was quite normal that at any given moment three chats could come in, with a total of nine new screens popping up and you still could receive a phone call with the same effect. This obviously complicated things a lot and the risk of making mistakes grew significantly. I reported these things dutifully to Susana Martin as I had noticed that other team members had serious problems with the overload of screens. I learned quickly how to deal with this new set up but noticed that my efficiency was suffering somewhat until I had learnt how to deal with the new set up. Susana Martin did not care at all about the new problems in the team, this only led to her team members losing even more respect for her. Not that there was much respect left |
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