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decided to find a seat somewhat away from Sabir Nouri from then on. I was still positive that things would work out over time as I knew a lot of good jokes and have a quick wit from my days as a tour guide so I expected to break the ice over time with my humour. Unfortunately this never happened and Sabir Nouri never became friendly towards me. I later noticed that Sabir Nouri had the same disdain and unpleasant and rude way of treating people for Dennis Dorland. Apparently Sabir Nouri thought that because he had some university degree, he was more important or valuable than others in the team without a degree, what I found somehow comical as nobody was aware that I had a Master of Science degree.

14. As the training went on, we started to spend more days per week on the floor with the experienced members of the team. I loved the job and I really felt like I was doing something useful. Helping customers sort out their problems was really giving good vibes and the occasional unhappy or frustrated customer was something easy to deal with for me as I had been in much more difficult situations with people during my fifteen years as a tour guide in Spain, Gibraltar and Northern Morocco. I noticed Stef van Veen had some difficulty with these unhappy customers and we discussed that a few times. Dennis Dorland continued to struggle with all the different types of queries and the use of the softwares. Although these small issues were affecting both of them somehow I always kept a very pleasant working relation with them throughout the time I worked at GVC/bwin. As I had picked up the systems and way of working much more quickly than Stef van Veen and Dennis Dorland, my team leader Susana Martin was very happy with me and my work standards, both quality and quantity, and there was an excellent atmosphere between me and Susana Martin with lots of laughs, high fives etc.

15. After about a month it became obvious to me that there were two camps in the team. Camp One was the team leader, Susana Martin with Martijn van der Vechte. Stef van Veen and Martijn van der Vechte knew each other for many years as good friends and they even lived together in El Bujeo somewhere between Algeciras and Tarifa. Stef van Veen told me that Martijn van der Vechte was in a "secret" relationship with our team leader Susana Martin and that that was the reason for the existence of Camp Two: Yousri Amrani, Sabir Nouri, Jose Luis Aznar (his name on his Facebook profile was Jose Luis Hernandez

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