Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
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more, the better I always thought, as time passed quicker that way. I agreed to give Samira Mouhayar's idea a try and found immediately that it was much more social to have a few colleagues around me and there was a lot of banter and laughter. This change of seating also had an unexpected advantage. As the English team were still dealing with the Dutch customers, they quite often got questions about promotions they knew nothing about. I also still got the overflow from the English team with questions like: “What is the welcome bonus for Bangladesh?”, on which I had no idea what to reply or where to find the answer. I could now directly ask my English team colleagues who sat beside me. There was some excellent team work there and on many occasions I took over their Dutch chats and they took over my “English” chats on which I did not know the answer as I was never trained for that market or the legal implications involved for it. This led to better customer service and less time wasting. A long time had passed since I had looked forward to come to work and I had finally found a good place. These were the only happy days I ever had in GVC. 131. During this time I noticed that Susana Martin was under a lot of pressure. She reacted overstressed on many unimportant issues. One incident was very annoying and humiliating. I was in the process of answering a customer's Poker question, an easy one for which I could find the answer in MOSS. I sat with the English team and was very focused on my work when Susana Martin left her desk in the Dutch/Flemish team area and came to see me where I sat with the English team, as Samira Mouhayar had suggested. At her arrival, Susana Martin immediately interrupted my work in a very unpleasant tone. I also had three chats with different questions going on for that I needed to focus intensely on my work. From the rude way Susana Martin addressed me it was immediately clear that she was looking for a fight with me. She started arguing with me in front of the whole English team, about ten people at that moment. I felt deeply embarrassed, distressed and humiliated and the English team members were upset with Susana Martin's uncalled for and unreasonable behaviour. Susana Martin could easily have said: “When you finish your chats, can we have a chat and talk about this Poker case?” But she did not do this and instead immediately started arguing about something that we were actually both agreeing on. This led to one of the customers actually getting fed up with me replying intermittently and he left the chat. I felt very unprofessional because of that but it was not my fault, it was Susana Martin's distraction that caused me to lose the chat but she did not care about |
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