Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 86 | Next page
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numbers of English team chats/phone calls preventing me from doing DU/BE work) and significantly less DU/BE personnel resulting that it is normal that now about 50% of the time I work alone in the team. I don’t mind sitting alone, that’s not the problem. The real problem is that I cannot do what other teams do: change roles every hour or so like e.g. 1 hour phone, 1 hour chat, 1 hour e-mails and change roles constantly what gives you time and opportunity to tackle complicated queries. In my case there is no balancing of workload: I have to do chats, phone and e-mails all in one go and all at the same time. Then I’m forced to write this e-mail you’re reading what takes a lot of time and thinking and prevents me even more of doing my job properly. My job has changed significantly since I started on 15.05.2017 but unfortunately the evaluations are still done as if we were a bigger team with constant workload sharing and as such the evaluation results are becoming ever more disappointing and demotivating. Isn’t it time to adapt the evaluation procedures for the needs of a small and understaffed team and keep in mind the changed circumstances and at least use some leeway in evaluations that compensate for the much more difficult and complicated circumstances in which I am now working? We are at present in a situation where I am reminded to do a Poker exercise I can’t do but took me already over an hour of trying. I can try again but then I will be given a bad evaluation for not offering customer support during the time needed. I will then be accused of not being flexible and not respect management decisions. We are at present in a situation that it doesn’t matter anymore what I do because I will be getting a bad evaluation for it. If I do white, I will be told off that I should have done black. If I would have done black, I will be told off for not having done white. It’s never good. And I can point out that I do all my work related e-mails from HOME BEFORE I COME TO WORK so I can start to work efficiently from the very first second and do reduce my necessary BREAKS TO THE ABSOLUTE MINIMUM to maximise the amount of time dedicated at customer service and customer satisfaction. I would call that flexibility but that isn’t apparently appreciated at all. Regarding the Poker training: I am willing to come on a day I’m off to finish my Poker training, I don’t need to be paid for it, I am eager to tackle this type of queries as Poker is a personal interest of me, much more than e.g. Sports or Casino. Another issue that became a problem: I still need to take 7 days of vacation before the end of March but because of low staff numbers that is impossible without creating serious problems of team presence during certain days and hours. I specifically asked for week 12 |
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