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compared to the Hell at the Dutch/Flemish team.

169. On 12th March 2018 I arrived an hour early (at 15h00, my shift started at 16h00) in the customer service office for the requested meeting with Samira Mouhayar, as mentioned in my email from the day before. Samira Mouhayar ignored me entirely although I sat in front of her glass office so it was impossible that she had not seen me. That day she even had the door closed although she sat alone in her office. Normally her door would always be open unless she was in a confidential meeting with someone. I had had meetings with her before in her office to, for instance, complain about the bullying, but even then the door had stayed open all the time. I noticed that Samira Mouhayar avoided eye contact. When after about half an hour sitting and waiting one of the English colleagues asked me something about a Dutch promotion, I looked away from Samira Mouhayar's office to answer his question which took a minute or so. When done I saw that Samira Mouhayar's office was empty and that she had quickly left without talking to me. She did not come back before the start of my shift and I mentally entirely collapsed. I left the building feeling devastated as I was not capable anymore to have to go and sit beside Susana Martin. All energy had drained out of my body in an instant and I don't even remember how I got home that day. My mind had gone blank. The only thing I knew was that I could not handle any more bullying or nagging or humiliation. That absolutely nobody in the company cared about me or resolving my issues and that I was entirely alone in the world with my suffering, this was the end of my endurance. It turned out that this was the last time I was in the customer service office as I was never to return to my job, which ended in getting sacked on the 7th May 2018.

170. The next day on 13th March 2018 Samira Mouhayar replied to my email and also copied in Danielle Wood. The subject of my email was clear enough: "Ongoing issues in DU/BE team and worsening negative effects on my life". Samira Mouhayar wrote: "It has been a busy day and I only read your email now. I was in meetings all afternoon. Since you left and didn’t start your shift, we’ll speak tomorrow." Apparently the subject line was no reason at all to worry about what I wrote, even after the earlier investigation. I still did not know anything about the HR investigation, the conclusions or if it was still ongoing, etc. What was very obvious was that still absolutely nothing had changed and the bullying went

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