Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
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to go through, I thought it was respectful from my side to keep that in mind. On the other hand the queries I had were related to the new bonus article that Jose Luis doesn’t know yet and about cases I had already worked on yesterday with Martijn. It is as such entirely unreasonable that Jose Luis accuses me of not listening to his thoughts and advice. I can assure you that I have asked Jose Luis’ advice constantly in the past and was so happy with it that I gave him the maximum of Kudo points at the end of last month.
About the case he mentions where I have worked on, this was about customer “bz_Mo_023” whose father we were in contact with yesterday as he claimed the account was opened by his underage son. I have followed the MOSS article to the letter as such cases can have important legal repercussions and following the article I closed the account. Jose Luis said in an agitated tone that that was the wrong thing to do. Then he went on to tell me that it was wrong to contact the user (whose e-mail address is now monitored by the father) to get a photo ID for the supposed minor to pay back his balance. This criticism only stopped when Martijn intervened and said that I had followed the right procedure. I felt humiliated by the loud tone that Jose Luis seemed was appropriate for this occasion. When Jose Luis accuses me of “shutting down to protect myself for mistakes” I can only add to my defence that the only thing I did was try to concentrate on the user’s account to see exactly what had happened, go through the communication history, etc. Jose Luis increasingly angered voice and louder attacks made that though quite difficult. Another case to which Jose Luis refers is “bz_Micheljennissen”. This customer has since four days an issue with one of his games and came on chat. I opened the relevant MOSS article and went through the step by step procedure to try to help this user. This involved the user losing his chat connection several times but we worked through it almost entirely and the only step needed was ask him for a screenshot of the error message to escalate to second line. This time the customer came back on chat and arrived at Jose Luis’ desk. He asked me if I was working on that case and I replied that he could pass the chat on to me. At that moment Jose Luis exploded and in a very aggressive way shouted that he would deal with it as it was now his chat. I answered in the most appeasing way that he could then go on with the chat and that I would be happy to assist if needed. That made Jose Luis act even more aggressively and I decided to leave it at that. Unfortunately the customer was told that I was not available and must have felt that was not the truth (I had him on chat seconds before…) and he left the chat and didn’t come back anymore. Bad customer service and an unhappy customer with an unsolved problem. |
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