Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 6 | Next page
|
youngsters the gaming companies seemed to like to employ for Customer Service roles. There was also a younger woman, Celine, for the French team and a younger guy, Luka for the Italian team. We were six new starters in total. In percentages this meant that 0% of the English team, 5% of the French, 5% of the Italian team, 25% of the Scandinavian team and 37% of the Dutch/Flemish team were in training. The Scandinavian and Dutch/Flemish team both had Susana Martin as team leader but I had not made that connection yet at that time and neither did I worry that the percentage of new starters was significantly much higher in the teams led by Susana Martin. The first month would be almost entirely made up of training in one of the company's class rooms. After the first week we would bit by bit join our teams one day per week to start to get on the job experience and practice what we had learned during the training. 11. The training was not easy. GVC was a merger of several companies and they still used their original different softwares, inherited from the various companies. It was really complicated at times to get all information to answer a customer's question. You had to go in three different softwares and then also in the Standard Operations Procedures database called MOSS to puzzle all things together and come up with an answer that fulfilled the company's standards and requirements. As an engineer and former programmer I did not have too much difficulty in that puzzle work. I noticed though that the other new starters were struggling with it and one of the trainers mentioned that this was the reason why the probation and on the job training took four months. Although the training phase was pretty hard, the atmosphere in the class room was excellent and there were many opportunities for a few laughs. I felt quite happy and looked eagerly forward to start on the real job to prove my worth for the company. 12. During those first weeks, I built up a pleasant working relationship with Stef van Veen and Dennis Dorland. Stef van Veen was a mature reliable guy who it was a pleasure talking to. Dennis Dorland was a bit slow in the uptake of the training but turned out to be a nice guy. In those early days I did not do a real big effort to befriend Stef van Veen and Dennis Dorland out of work as I wanted some time to observe the team environment. I had already lived for seven years in Gibraltar and had a well filled social life and agenda. I had also made the decision to separate work and private life entirely until I knew my new |
Previous page | Witness Statement Bart Van Thienen Page 6 | Next page
Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206
"Except with his own consent, no person shall be hindered in the enjoyment of his freedom of expression, that is to say, freedom to hold opinions and to receive and impart ideas and information without interference."