Is there still Rule of Law in Gibraltar?                          Is there corruption in the local police?

             Are employees' Human Rights protected?                          Is there a mafia in Gibraltar?

                        How corrupt are the Courts in Gibraltar?                                        Is Entain a bad employer?

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Previous page | Witness Statement Bart Van Thienen Page 132 | Next page

deposited 10k and does frequently I decided to contact the guy’s VIP manager, I asked myself in the moment what is the best to do? So I decided the standard wording wasn’t the right thing to do, For this specific high VIP I asked a second opinion to his account manager, for other cases I could have asked Susanna or Jose Luis for a 2nd opinion, it is part of my job to sometimes think out of the box
DW But it wasn’t one of them you asked for the 2nd opinion was it?
BVT No, it was the account manager
BVT Did I follow the procedure, no? According to the stand operating procedure I should have directly sent the guy the mail, but for this guy I used discretion
DW You don’t have to explain anymore, just wanted to check that fact
DW We have to work out what we are going to do next, you have expressed you would like a good working relationship with Susana before, she has also stressed she would like the same with you. At the moment your solution is to be somewhere else
BVT My situation is I have entirely lost trust in Susanna because of what I’ve had to go through , so bad I got physically sick because of it, never had that in my life, ashamed of myself for getting sick
DW I need to work out how we move forward, she is employed as the team leader, you are employed as part of that team due to your language skills, how do we move forward?
DW She hasn’t had an opportunity to reply, she doesn’t’ know we are here today. The ideal solution is to work out a way of you two working together, that would be my starting point. If there is another role in the business, of course that would be great, at present I don’t think there is a role that matched. A move to another CS team wouldn’t be a long term option as you need to be in this team for language, so long term you need to resolve this with Susanna
BVT I don’t see that happening. Last time I spoke to her she was very unpleasant on phone
DW I need to investigate with her, you have put all your thoughts on paper, all your issues, I’ve not had a chance to work through with Susanna, you are citing bullying, I need to give her a right to reply, we have to investigate. When you say you are being bullied it’s an allegation, we need to look into it. Whilst we do that, I could temporarily have you be managed by someone else whilst we conduct investigation, like I said, she is your manager, you work for her team, we need to work on a solution
BVT I have no answer, it has been ongoing for a very long time, my colleagues historically have had the same thing


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