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input and feedback regarding your performance as part of her role. She is also able to make reasonable requests that should be respected.
- A meeting will take place between Susana Martin, Samira Mouhayar (Head of Customer Service Western Europe) and Luis Pinto (VIP Team Manager). The purpose will be to highlight the company expectation around professional conduct from all employees and more specifically, the interaction between VIP and Customer Service. We will ask that both Jose Luis Aznar and Yousri Amrani do not come onto the Support floor, unless it is for an urgent work related purpose.
- Further to this conversation, a meeting will happen every 2 weeks (initially, we will review to see if the duration needs to be more or less frequesnt) between Susana Martin, Samira Mouhayar and Luis Pinto to ensure a regular review of the interactions between VIP and Customer Service is taking place.
I believe the above brings a solution, enabling you to return to work on 27th April 2018 safe in the knowledge that all relevant managers will be aware of what the expectation is regarding conduct going forward. Needless to say, any report or complaint of inappropriate behaviour will be addressed and could be subject to disciplinary proceedings.
May I remind you that you have the right to appeal against this decision; any appeal should be made in writing within 5 working days od receipt of this letter to Cecilia Malmgren, Head of HR Operations, 1st Floor, Atlantic Suites, Europort Avenue, Gibraltar. The letter should clearly state the reasons for the appeal. Only issues relating to this specific outcome will be considered as part of the appeal porocess.
Yours sincerely,
p.p. Signed by Emma Horwood
Roni Maman
VP Business Operations


260. When I read this letter, I almost got a heart attack as it confirmed my deepest fears that my complaints were not taken seriously and this Roni Maman had been misinformed entirely about what was really happening. There was no mention at all of my mental health problems caused by the bullying. This was one big excercise to brush it all under the carpet and protect some people in customer service management and HR that clearly were not doing their jobs properly regarding their Duty of Care. In Roni Maman's letter Susana Martin's bullying and victimisation is described as “input and feedback” and

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