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came to my team once that day and looked very angry and frustrated. He posed in a threatening manner towards me as if he was about to start a fistfight with me. As he too worked in the VIP team, that complicated the matters of me dealing with VIP customers even more and the situation became quite unworkable.

87. The Dutch/Flemish team meeting on 30th January 2018 was chaired by Susana Martin and Samira Mouhayar. Dennis Dorland was absent as he was away on a holiday. Susana Martin said almost nothing during the meeting, she felt visibly uncomfortable. The meeting ended in shouting and screaming by Jose Luis Aznar and Hamid Ringelberg to me. Jose Luis Aznar started the shouting. Hamid Ringelberg shouted he hated me from the very first time he saw me and couln't stand to have to look at my face. The management clearly had lost control entirely and there was chaos. I raised my voice to try to reply to Jose Luis Aznar but to no avail and the meeting was broken up. Until this meeting I had never publicly reacted to the bullying and Camp Two provocations but at that team meeting I had had enough and I started to defend myself. The false accusations, intended to further undermine my position in the team in front of my management and team colleagues, was something entirely unreasonable and humiliating to do and I thought that by not protesting about it, it could be interpreted that I actually accepted that their false accusations were true.

88. As this team meeting was a direct result of the incident with Susana Martin, Martijn van der Vechte and Yousri Amrani (both ex-customer service and now VIP team but still sharing the same work floor with me) it would have been a more intelligent approach to have interviewed all members and ex-members of the team individually so as not to create an open conflict or confrontation as what had happened now at the team meeting. In a way I was relieved as it must have been crystal clear to the management that indeed there were ongoing issues with Jose Luis Aznar, Hamid Ringelberg and Yousri Amrani having antagonistic feelings against me and bullying me. Until then I had been convinced that none of my complaints about bullying had been taken seriously and no real action had been taken to stop the bullying. All that lack of action culminated in the disastrous end of that team meeting. As there was no way anymore that the management could now deny there was a serious issue with bullying in the team, I was quite hopeful that there would

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