Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
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der Vechte's preferential treatment. Team leader Susana Martin must have been aware of this but never reacted. I thought that she found it quite convenient for the Camp Two guys to be away for some time so they left her in peace. 25. One thing that went constantly wrong were the promotions to attract new customers with for example a welcome bonus “deposit £... and get 50% extra from bwin” and other marketing actions that had to reactivate players that had stopped depositing, etc. There were also other promotions like for instance Christmas actions, all of those were aimed at making people deposit more money. For most of these promotions, we only found out when customers contacted us about it. The problem was that Susana Martin did not pass on the information she got about new promotions. Many of these actions were launched out of the blue and it made you feel stupid that you had to ask a customer to send a screenshot of the promotion or forward an email in which the promotion was announced. You had to ask the customer for the info as our team leader did not pass the information she received on to the team. I noticed on several occasions that Susana Martin failed to understand how promotions worked and this led to frustrations, especially with the Camp Two guys. Sometimes we could rely on the French team as they dealt with the French speaking Belgians. Their team leader Jean-Philippe Surget did keep his team up to date with promotions. Other times you had to ask around at other departments via email or skype chat if a promotion was launched by them. This was complicated as sometimes for example the Poker team launched a promotion in which you could get a Casino bonus for cross selling purposes. In such a case a customer would contact us and ask for “his casino bonus that he could not find or use” or something like that. You would naturally contact the casino team as the user had asked about his casino bonus. The casino team then had to ask around too where the promotion came from. On several occasions I found that the Camp Two guys had found that promotion information already but that they did not share it with me and other team members making us lose time. I never understood why Susana Martin did not share the promotions information with the team, it was as simple as forwarding an email that she had received. It led to a lot of confusion and wasting of time. Leanne Dyer, originally from the English customer service team but later shift supervisor, was an expert on promotions. She collected all information available and was kind of a walking encyclopedia. On several occasions she was the one who sorted out our promotions issues and all team members went to her for advice and help. Leanne Dyer |
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