Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
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- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
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- Hassans law firm
- The Disciplinary Committee and LSRA
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created a lot of unpleasant customer reactions towards the customer service personnel that could have been easily prevented. I dutifully followed the company's instructions to fob these customers off with the standard texts prepared for this type of queries.
78. All these legal issues were not too much of a worry for me in those days. After all I was being paid to do the job and, as it was part of my job requirements, I did what had to be done. Stef van Veen had more troubles with it and on 29th December 2017 he contacted me on skype chat (in Dutch) and wrote: "Sorry Bart but I can't handle this anymore, I'm heavily stressed and no one here is interested in it. I'm very unhappy and stressed since I work here." 79. On 2nd January 2018 I had the 8h00-16h00 shift. There was no one after 20h00 because Stef van Veen had called in sick and the team was now down from eight to six people. I volunteered to do overtime and after I left from my early shift at 16h00, I returned at 20h00 and worked again till 24h00. The management was impressed with my flexibility and sense of responsibility to make sure that the customer service was up and running for the Dutch/Flemish team. This was seen as going the extra mile. The Camp Two guys were angry about my effort as they had hoped that the absence of personnel would reflect badly on Susana Martin. Especially Yousri Amrani who continuously kept undermining Susana Martin as team leader. Yousri Amrani and Martijn van der Vechte had moved in November 2017 to the VIP team and had left the customer service department but they still shared the same work floor as my customer service team. Yousri Amrani still spent a lot of time hanging around the Dutch/Flemish customer service team. He really hated Susana Martin and there were many days that they even did not talk to each other. I had initially hoped that with Yousri Amrani promoted to VIP the bullying problems in my team would disappear but that never happened. Jose Luis Aznar was in a worse mood than ever and constantly unnecessarily negative about everything and everyone in the company. Hamid Ringelberg never ever talked to me and entirely ignored my presence. On the other hand he did not cause me any troubles so I did not bother too much with that although it was at times annoying. |
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