Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 123 | Next page
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Susana's use of statistics like SLA, number of contacts etc. entirely fails to incorporate that there are human beings behind those numbers. This led in the past to a lot of frustration with team members as she doesn't see the bigger picture and keeps pushing for higher numbers to an already heavily overloaded and understaffed team. This doesn't keep in mind the loss of quality of the work what means less happy customers and more stressed personnel. She simply doesn't have in mind that our customers pay our wages and the profits they generate keep our company's share holders happy. She should focus much more on putting the customer in the centre of her attention instead of slamming more and more statistics around the team members' ears. This is a general and constantly returning complaint in the team that I don't hear in the other languages CS teams. The whole bullying problem (by more experienced team members) that I initially encountered when I started at GVC should have been tackled immediately by Susana but instead she went in hiding in her corner in the office. She seemed to be quite happy to sit there chatting with team member Martijn while around her the team was falling apart. From the very beginning the people who became the bullies warned me about Susana's lack of professionalism, her abuse of evaluation reports to punish you, etc. Exactly the same complaints I have now that made me sick. As I stood up to defend my team leader, as I always respect my managers, this was the reason for the start of the bullying. Susana should have stopped that immediately but didn't. The result is there for all to see: over the last 2 years she lost 100% of her team members what must amount to a tremendous cost for the company. Why doesn't this ring any alarm bells? Susana's total lack of leadership skills and professionalism is shown above all when, still being married, she started an amorous relationship with Martijn, a member of the team she was leading at that moment. The cosy snuggling up together, the extended lunch breaks together, the secrecy involving their relationship at work and with a subordinate can in no way be seen as a professional attitude. This was already ongoing before I started at GVC and had created 2 camps in the team: Martijn and Susana against Yousri, Sabir, Hamid and José Luis. The fact that I chose to respect my team leader put me automatically in the "wrong camp" for the bullies. What I do not understand is why this situation has been allowed to evolve and escalate to the total destruction of the Dutch/Belgian team. It definitely is not acceptable that my team leader's extramarital sex life should have become so disastrous in my job that at the end I even became sick. This situation is actually ongoing although Martijn is now at VIP but still sharing the same office space with Susana. Martijn is still being seen in e-mails in our team's mail boxes that |
Previous page | Witness Statement Bart Van Thienen Page 123 | Next page
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