Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
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continuous bullying at work. 67. Towards the end of October the Melon Madness disaster happened. Melon Madness was a casino slots online game for which a bonus was given to thousands of UK customers. Someone had made a mistake and the bonus money was not restricted so there were no conditions attached to the bonus money like for example “you have to play twice the bonus money to release it and be able to withdraw it to your bank account”. Most users would have lost their money by then, therefore it would cost the company almost nothing. A few people however withdrew the bonus money to their bank accounts without playing with it. When this was noticed GVC/bwin simply blocked all accounts of users that had received that bonus. This led to thousands of complaints, many via resolver.co.uk so the company needed to take these complaints seriously, and that resulted in a tremendous overload on the English team. Thousands of UK customers were affected and the complaints kept coming in non-stop for weeks. The customers all had the same feeling that they were ripped off as they had played with the bonus money and had made some winnings with it. These winnings were taken off them. I was quite shocked to see what was happening as it did not seem a fair way of treating customers. Notwithstanding my moral feelings about what was happening I offered the management to do four hours overtime on Saturday and Sunday evenings on 28th and 29th October 2017 from 20h00 till 24h00 to help the English team with their backlog. My offer was accepted by Samira Mouhayar and a few days later she awarded me £50 of Morrisons supermarket vouchers with the words: “Of the 70 people in my department you were the only one who volunteered to do overtime and then not even for your own team.” 68. On 29th October 2017 I entered a five day annual leave request in the system for 27th November 2017 till 1st December 2017. Susana Martin immediately accepted this as it had been verbally discussed between us already. That is how holiday requests worked; you discussed it with Susana Martin, she verbally agreed and then closer to the date you entered it in the system around the time when Susana Martin was making the shift roster for that period. Each year only five days of annual leave could be transfered to the following year and this holiday request was to reduce my number of annual leave days still available. In the end I did transfer five days of annual leave to the next year's amount of |
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