Is there still Rule of Law in Gibraltar? Is there corruption in the local police?
Are employees' Human Rights protected? Is there a mafia in Gibraltar?
How corrupt are the Courts in Gibraltar? Is Entain a bad employer?
- Home page
- My witness statement for the courts
- Evidence supporting my witness statement
- Failure of the first Tribunal Chairman
- Sabotage of the Tribunal transcript
- The evidence in the Tribunal transcript
- Press articles about Tribunal failings
- Corruption articles in the international press
- Entain / GVC
- Hassans law firm
- The Disciplinary Committee and LSRA
- Gibraltar Police
Previous page | Witness Statement Bart Van Thienen Page 121 | Next page
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much more personal contact level. What I definitely wanted to omit was send this high value VIP user a standard e-mail that might offend him. The minutes mention: "I was probably on a skype with it – I asked Gert what he would do with it. He told me to send it to him". This is not a correct version of what I said. I DEFINITELY (not probably) had a Skype chat with Gert, a conversation that was automatically saved in my Outlook inbox. Again I try to go the extra mile for this high value customer that we definitely don't want to upset. The minutes on this part finish with Susana saying: "But you should have asked Risk – Ownership – take the case and take care of it". As Risk's instructions were simply worded and very clear and no misunderstanding was possible, I TOOK full ownership of the case by contacting the account manager for this valued customer. This customer pays for a lot of wages and for share holders revenue. Again Susana didn't see the bigger picture, didn't think out of the box... Instead she prefers to misrepresent this case to try to make me look me bad and unprofessional in front of Samira. Another show of utter lack of leadership skills. Next issue mentioned by Samira in the minutes is Susana's accusation that I am not collaborative. Again a whole unfolding discussion that is NOT reflected in the minutes. She was mixing up 2 unrelated cases of different users. I cannot just escalate a case to another department without a reason to escalate it. My team leader was mistaken on this one re a pop up screen problem that was solved 3 weeks earlier. The user is a known bonus beggar and the solution I provided was in consultation and with praise of his account manager. Again an example that Susana doesn't know what she's doing and then gets angry when it's not done her way, the wrong way. This kind of poor judgement is detrimental for the morale in the team and an important reason for people to leave. Total lack of professionalism and poor management skills from my team leader proven again. Another issue brought up during this same meeting was the accusation that I hadn't prepared the daily workload for the Dutch/Belgian team at 8am, when I started my shift, but had on purpose planned to do it at 12am when José Luis would come in, as well as Susana. The logic behind my thinking was that I personally knew perfectly well what the VIP customer priorities are and as I sat entirely alone for the first 4 hours of the day it was not needed to sent myself a list of already known priorities. I on purpose waited till the colleagues arrived to discuss with them the workload and the best way to divide the work. I informed Susana of that intent immediately at her arrival at noon. This led to another mad attack on me for not respecting management decisions etc. This was done in front of my colleagues and was clearly done to humiliate me. I was left no opportunity to explain |
Previous page | Witness Statement Bart Van Thienen Page 121 | Next page
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